Elevating the Purchase Process with Thoughtful Hospitality

INFINITI continues to set the standard for luxury ownership with a new, personalized welcome program for buyers of the all-new 2025 QX80. Building on its legacy of thoughtful hospitality, the brand aims to take the ownership experience beyond the vehicle, offering owners a first-class journey every step of the way.

Following the delivery of their new QX80, owners will be introduced to a dedicated INFINITI Client Experience Coordinator. This personal touch ensures that clients feel supported and connected to their new vehicle. The coordinator will reach out after the purchase to address any initial questions, assist with enrolling in connected car technologies such as the MyINFINITI app and Owner Portal, and help owners make the most of their QX80 experience.

For those seeking even more guidance, MyINFINITI Expert takes the experience a step further by offering a tailored, in-person or virtual visit a few weeks after purchase. During these visits, technology experts will demonstrate key QX80 features, such as the Klipsch audio system with Individual Audio, Biometric Cooling, and Invisible Hood View, while addressing any questions owners may have after spending time behind the wheel. The goal is to ensure that every owner feels confident and familiar with their QX80’s advanced features.

These services, available at no extra cost, reflect INFINITI’s dedication to creating an ownership experience that goes beyond the purchase, providing a personalized touch that enhances the luxury journey.

Bob Welby, Senior Director of Operations, INFINITI USA, shared, “INFINITI’s approach to thoughtful hospitality dates back to our founding in 1989. With the launch of the 2025 QX80, we wanted the ownership experience to match the exceptional design, performance, and craftsmanship of the vehicle. Programs like INFINITI Exclusives take luxury ownership to a whole new level by making every moment memorable.”

In addition to these new offerings, INFINITI continues to build on existing programs that enhance convenience and ease for clients. INFINITI Premium Care includes a comprehensive maintenance plan offering benefits like inspections, oil changes, and tire rotations. Complementing this is INFINITI Valet, a service that allows clients to have their vehicle picked up from home or work for service and returned once complete.

INFINITI’s focus on personalized care exemplifies its commitment to making ownership a seamless, enjoyable, and unforgettable experience.

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