INFINITI Rated as a Top Retailer

This year, INFINITI dealers are once again recognized by the 2023 Pied Piper Prospect Satisfaction Index® (PSI®) Internet Lead Effectiveness (ILE) Study. The highly rated dealer responsiveness placed INFINITI two points ahead of their 2022 score, placing second overall in the industry. 

All of us here at INFINITI of South Atlanta are proud to have the INFINITI brand recognized for our customer responsiveness and satisfaction – and thank you, for giving us the opportunity to be recognized. 

“There is nothing more important to us than ensuring our INFINITI customers have access to a team that is dedicated to making sure all their needs are met through a positive and seamless experience,” says Craig Keeys, Group Vice President, INFINITI Americas. “The results demonstrated through the Pied Piper study reinforces our commitment to meeting our customer needs head on and in a timely manner.”

Pied Piper’s ILE process measured dealer responsiveness to customer website inquiries. The ILE study included more than 5,400 U.S. dealerships and gave a score out of 100 based on how well each retailer responded by email, phone, or text message over a 24-hour period. 

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